Frequently Asked Questions
Q: Who are Prince Supplements?
A: We are a family-run UK business with over 15 years of experience in supplying high-quality supplements. Our focus is on providing premium products at competitive prices with excellent customer service.
Q: Where are your supplements made?
A: All our supplements are manufactured, sourced, and distributed in the UK, ensuring they meet strict quality and safety standards.
Q: What makes Prince Supplements different?
A: We pride ourselves on quality, transparency, and customer satisfaction. Our products are made with carefully selected ingredients and we go above and beyond to ensure our customers are happy.
Q: How long does delivery take?
A: We offer FREE UK delivery on all orders via Royal Mail 48 tracked service, with delivery typically within 1–2 working days.
Q: When will my order be dispatched?
A: Orders placed before 1pm are dispatched the same working day.
Q: Do you use different couriers for large orders?
A: Yes, for larger orders we may use an alternative courier service to ensure safe and efficient delivery.
Q: What if my product is faulty?
A: If your item is faulty and not due to transit damage, please report it as soon as possible so we can assist you promptly.
Q: How can I contact support?
A: You can contact us via email or through the contact form on our website. Email is preferred for faster assistance.
Q: What should I do if my order arrives damaged?
A: Please notify us within 2 working days and provide photos of the damage. Our team will work quickly with you and the courier to resolve the issue.
Q: Do you offer new products regularly?
A: Yes, we are constantly improving and introducing new products and services to better serve our customers.